Do you have any questions about the e-shop? Not sure about how to handle things in the spare parts shop? Do you have a technical problem with your Roco models? Or do you have any ambiguities about the Z21? No problem, we are happy to solve your problems!
Simply dial our central hotline. Our team will be there for you from Monday to Thursday from 9 a.m. to 5 p.m. and on Fridays from 9 a.m. to 2 p.m. Please note: WE HAVE NOW A NEW HOTLINE NUMBER FOR GERMANY; AUSTRIA AND SWITZERLAND FOR FREE!
from Germany, Austria and Switzerland dial: 00800 57626000
International calls (available at the cost of a local call, max. 0.42€/max. from mobile networks per minute – VAT included): +43 820 200668
You are also welcome to contact us by e-mail:
If you have any questions about your Roco models, spare parts or any other ambiguities about Roco, please write to firstname.lastname@example.org
For any questions about your online order via the Roco e-Shop and spare parts shop (order status, complaint procedure, etc.), please click email@example.com
We recommend to not contact our service hotline right at the beginning or at the end of the call times, since experience has shown that exactly at this times it is very busy and results in long waiting times.