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Customer service

Do you have any questions about the e-shop? Not sure about how to handle things in the spare parts shop? Do you have a technical problem with your FLEISCHMANN models? Or do you have any ambiguities about the Z21? No problem, we are happy to solve your problems!

Simply dial our customer service. Our team will be there for you
on the following days:

Monday 1pm - 4pm
Tuesday 9am - 12am
Thurday 1pm - 4pm

Please contact our contact form outside of these times.

Our Hotline-Numbers:
  • from Germany, Austria and Switzerland dial: 00800 57626000
  • International calls (available at the cost of a local call, max. 0.42€/max. from mobile networks per minute – VAT included): +43 820 200668
You are also welcome to contact us by e-mail:
  • If you have any questions about your FLEISCHMANN models, spare parts or any other ambiguities about FLEISCHMANN, please use our contact form.
  • For any questions about your online order via the FLEISCHMANN e-Shop and spare parts shop (order status, complaint procedure, etc.), please click

We recommend to not contact our customer service right at the beginning or at the end of the call times, since experience has shown that exactly at this times it is very busy and results in long waiting times.
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