Sadly, complaints cannot be received and processed directly.

In such cases, it is preferable to contact the specialist dealer from whom the item concerned was purchased in case of a complaint.

However, please observe the duration of the warranty. This is valid for 2 years from initial purchase of the item and must be verified with a cash register receipt.

If you procured the goods via the e-Shop, we kindly ask you to contact the Webshop directly on webshop@roco.cc or webshop@fleischmann.de, stating your order number.