Customer service

Do you have any questions about the e-shop? Not sure about how to handle things in the spare parts shop? Do you have a technical problem with your FLEISCHMANN models? Or do you have any ambiguities about the Z21? No problem, we are happy to solve your problems! Simply dial our customer service.

Answers to the most frequently asked questions.
How to contact FLEISCHMANN customer service:

  • from Germany, Austria and Switzerland dial: 00800 57626000
  • International calls (available at the cost of a local call, max. 0.42€/max. from mobile networks per minute – VAT included) +43 820 2000668
You can reach the FLEISCHMANN team on the following days

  • Monday: 1pm - 4pm
  • Tuesday: 9am - 12am
  • Thursday: 1pm - 4pm

You are also welcome to contact us via email:

Should you have questions on FLEISCHMANN models, spare parts or other questions regarding FLEISCHMANN, please use our contact form.

In case of questions regarding online orders placed via the FLEISCHMANN e-Shop and Spare Parts Shop (status of order, complaints process, etc.) please contact us on

NOTE: So that we can assist you as quickly as possible, we kindly ask you to keep all the necessary information on the model you require to hand (such as the article number, company number – see FAQs How do I find my model –, track system, controls, software with version number, etc.)

Perhaps you can narrow down your query or problem based on our FAQs?

The more basic information you can provide us, the faster we are able to assist you.

We recommend that you keep a pen and notepad handy should you need to take notes. We also recommend that you do not contact our Customer Service at the beginning or end of the call time period, as in our experience the number of incoming calls, and therefore the waiting periods, are longer.

Please contact our contact form outside of these times.

Contact form

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