Sadly, complaints cannot be received and processed directly.In such cases, it is preferable to contact the specialist dealer from whom the item concerned was purchased in case of a complaint.However, please observe the duration of the warranty. This is va...
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Original packaging is not available as a procurable spare part.However, you can find universal packaging in our range. You can find it under the following link:Packaging sizesIn order to guarantee safe transport, the purchaser may need to undertake modifi...
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If you do not state an item number, we will be unable to respond to your request.Unfortunately, information regarding the series, company number or the transmission of a photo are insufficient due to the breadth of our range.
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The Webshop team is happy to assist you on webshop@roco.cc or webshop@fleischmann.de regarding queries on your Webshop order (order status, payment, etc.)
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Green = Sufficient quantity available; can be ordered via the e-Shop Orange = Small quantity available; can be ordered via the e-Shop Yellow= Currently unavailable; further items may be produced; cannot be ordered via the e-Shop Red = Sold out; is no l...
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In case of Z21 control system, please utilise the information provided on the Z21 website www.z21.eu.You can find the most important links here:Z21, the systematic control centre: https://www.z21.eu/en/z21-system/general-informationZ21, the different vers...
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Unfortunately we have to inform you that due to the age of the FLEISCHMANN Twin-Center (Art. No.: 6802) and PROFI BOSS (Art. No.: 686601) we can no longer give detailed information and support. We ask for your understanding!
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With regard to conversions and product upgrades, we would like to inform you that we have specialised dealers and repair partners for this purpose. We are therefore unable to provide support for conversions and product upgrades.In the event that repairs ...
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In the event of a warranty claim, please contact your specialist dealer or the web shop, depending on where you purchased the item. For repairs outside of the warranty, please contact one of our repair partners.
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You can query the availability and non-binding sales prices of spare parts on our website in the “Service - Spare parts” menu.You are welcome to purchase the spare parts directly via the e-shop (prerequisite: availability indicated with a green or orange ...
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To read the IP address and the subnetwork mask, you can use a PC which is connected with the router. By pressing the Windows key, you can get into Windows search mode. By searching for C-M-D via the input prompt, you should easily be able to find the Wind...
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You can find your model using the search function by entering the item number or the designation. You will find the operating instructions and the spare parts sheet on our website directly with the relevant model under "Downloads". You will also find the...
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1) Cut the decal into shape. 2) Place the decal in lukewarm water until it can be removed from the backing paper (approx. 8-10 sec.) 3) Place the decal in the desired location and slide it off the backing paper with your finger or a plastic tweezers...
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The FLEISCHMANN N track system also captivates with its realistic design, the prototypical wooden sleepers and the ballast bedding. The perfectly reproduced grained gravel and the irregular course of the ballast bed on the outer edges of the tracks, as we...
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The basis of every model railway layout is the tracks. For assembly and track extension, FLEISCHMANN offers you a comprehensive range of tracks in gauge N, which doesn't leave any of your model railway wishes unfulfilled. With tracks in different radii, s...
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Locomotives that have digital decoders easily can be used on analogue railway layouts without risk of damage.However, the following aspects should be considered:1. Operating requirements The CV29 value of the decoder should contain the value 4, which g...
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Probably the most common mistake when connecting your Z21 system is the LAN connection. In most cases, the Z21 will be connected to the WIFI socket (blue) instead of the LAN socket (yellow) on the router. As a result, the Z21 system is encapsulated in a s...
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Please take into account in the settings of your Windows firewall and, if applicable, your virus scanner that "Z21_Maintenance.exe" must be able to access ports 21105, 21106 and 34472 via UDP in order to communicate with your Z21. Very sharp settings on ...
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